The City of Austin charges fees and deposits to start utility service. We provide ways to waive deposits, and we refund them with interest when certain conditions are met.
Qualifying residential customers who start new services may be eligible to have their deposit waived if one of the following conditions applies to their household:
The City will waive your deposit if you previously had a City of Austin Utility account and the history shows a record of satisfactory compliance with customer payment standards.
Account must show:
The City will waive your deposit after it receives a letter of reference from your current electric, gas, or water utility.
Have your previous utility provider fax the letter to 512-505-4035 or email it to Customer Care.
The letter of reference must show:
The letter of reference must include:
For new customers who had a rental agreement where one or more metered utilities were included in the monthly rental amount, the City will waive your deposit after receiving a signed copy of your lease and completed Landlord Letter of reference form (pdf).
Fax the letter to 512-505-4035 or email it to Customer Care.
The landlord letter of reference form must show:
The City will waive your deposit if you enroll in Autopay and eBill paperless billing, and remain enrolled in both for a minimum of 12 consecutive billing cycles.
If you terminate either the Autopay or eBill enrollment or have a payment returned before meeting the minimum 12 billing cycles, the $200 security deposit will be assessed to your account.
If you are a new customer, the City will waive your security deposit if you provide a letter of reference from another metered utility or landlord (who provides utilities) where service was provided during any of the 18 preceding months. The signed letter must state that the account has no outstanding balance.
Current customers 65 years of age or older, who are starting new services and who are not past due on their current utility account, will have the deposit waived on the new services.
Fax the letter to 512-505-4035 or email it to Customer Care.
The City will waive your deposit if you provide a copy of U.S. Military orders documenting that you were deployed at any time during the preceding 12 months.
Fax the letter to 512-505-4035 or email it to Customer Care.
The City will waive your deposit if you provide a certification letter (pdf) from the Texas Council on Family Violence.
Fax the letter to 512-505-4035 or email it to Customer Care.
The City will waive your deposit if notification is provided by Neighborhood Housing and Community Development indicating you are a recipient of Tenant Relocation Assistance under City code § 25-1-714 Tenant Relocation Program.
The City will waive your deposit if any resident at the service address qualifies as medically indigent. To qualify, you must meet the current eligibility requirements for the City's Customer Assistance Program and provide a letter from a licensed health care provider confirming that the medically indigent resident is unable to perform 3 or more activities of daily living as defined by Texas Administrative Code §224.4-Part 1 - Activities of daily living.
The City may refund your deposit to your account, including interest earned, when you discontinue service. The City deposit will be refunded in the month after compliance under the following condition:
Monday - Friday
7:00 a.m. to 9:00 p.m. CST
Saturday
9:00 a.m. to 1:00 p.m. CST
512-494-9400
VRS calls are accepted
Outside Austin call toll-free:
888-340-6465
As a department of the City of Austin, Austin Energy uses an independent, online tool to provide automated (machine) translations on our websites. As with any machine translation, context and accuracy cannot be guaranteed.
If you experience difficulty with our translated text or need assistance, please call 512-494-9400 or 3-1-1 to speak with a representative. Thank you.
Como departamento de la Ciudad de Austin, Austin Energy utiliza una herramienta en línea independiente para proporcionar traducciones automáticas en nuestros sitios web. Como cualquier traducción automática, no se puede garantizar el contexto y la precisión.
Si tiene dificultades con nuestro texto traducido o necesita ayuda, llame al 512-494-9400 o al 3-1-1 para hablar con un representante. Gracias.
Là một bộ phận của Thành phố Austin, Austin Energy sử dụng một công cụ trực tuyến, độc lập để cung cấp các bản dịch tự động (máy tính) trên các trang web của chúng tôi. Như với bất kỳ bản dịch bằng máy nào, ngữ cảnh và độ chính xác không thể được đảm bảo.
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